Privacy Policy 

1. Introduction

Welcome to Nine Oaks Therapy. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.nineoakstherapy.co.uk], in compliance with the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, and any information you provide when contacting us through our website.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
• Cookies: Small files placed on your device to collect data about your visit to our website.

3. Legal Basis for Processing

We collect and process your personal information based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: The processing is necessary for us to comply with the law.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services.
• Improve our website and user experience.
• Analyse website usage and trends.

5. Sharing Your Information

We do not share your personal information with third parties except to:

• Comply with legal obligations or respond to lawful requests by public authorities.
• Protect the rights, property, or safety of Nine Oaks Therapy, our clients, or others.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights Under GDPR

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information, subject to certain conditions.
• Right to Restrict Processing: You can ask us to restrict the processing of your personal information under certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal information under certain circumstances.
• Right to Withdraw Consent: If you have given us consent to process your data, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at molly.rudd@nineoakstherapy.co.uk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. 

10. Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at:

Nine Oaks Therapy
Email: molly.rudd@nineoakstherapy.co.uk
Phone: +447362 400497

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Thank you for visiting Nine Oaks Therapy. We are committed to protecting your privacy.